Privacy Policy

1) Scope

This notice explains how MOIRA collects, uses, shares, and protects your information when you visit www.moirasilverthreads.com, make a purchase, subscribe to communications, or contact us. This is not legal advice.

2) Information we collect

Identity & contact: name, email, phone, shipping/billing addresses.
Order & transaction: items purchased, amounts, order number, payment status.
Payment: processed by Wix Payments and/or PayPal. We do not store full card numbers.
Technical/usage: IP, device/browser type, pages viewed, dates/times, clicks (via cookies/similar tech).
Communications: messages via email/forms/WhatsApp.
Marketing (optional): preferences and engagement if you opt in.

3) How we obtain data

Directly from you (checkout, account, forms, subscriptions).
Automatically (cookies/SDKs while browsing).
From service providers (payments, hosting, analytics) acting on our behalf.

4) How we use data

Fulfill your order: process payments, prepare and ship via USPS Priority Mail®, provide tracking and post-sale support.
Customer support: respond to inquiries, warranties/returns.
Site operations & security: fraud prevention, performance.
Marketing with consent: newsletters/offers (you can unsubscribe).
Legal and tax compliance.

5) Legal bases (EU/UK where applicable)

(i) Contract performance (your purchase), (ii) legitimate interests (operate and protect the Site), (iii) consent (marketing/non-essential cookies). You may withdraw consent at any time.

6) Sharing your information

Payment processing: Wix Payments, PayPal.
Platform/hosting/e-commerce: Wix.com Ltd.
Shipping/insurance: USPS and shipping insurers/aggregators if used.
Analytics & cookies: Wix Analytics and/or Google Analytics (if enabled).
Comms/marketing: e.g., Mailchimp/Klaviyo if used.
These vendors act as processors and use data only to provide their services. We do not sell your personal information.

7) Cookies & similar technologies

We use cookies for essential functions (cart/checkout/security), analytics, and, with your consent, marketing. Manage them via our cookie banner and your browser settings. See our Cookie Policy (or relevant section) for details.

8) Interest - based ads & opt-out

If we use audiences/retargeting, you can opt out via Your Privacy Choices at www.moirasilverthreads.com/privacy-choices and/or the cookie banner. We honor your choices for your browser/device.

9) U.S. consumer privacy rights

Depending on your state (e.g., VA, CA, CO), you may have rights to access, correct, delete, port your data and opt out of sale/sharing or targeted advertising.
To exercise them, email Info@moirasilverthreads.com with subject “Privacy Request.” We may require reasonable verification. If denied, you can appeal by replying with subject “Privacy Appeal.”

Statement: we do not sell personal information. If that changes, we will enable a “Do Not Sell or Share My Personal Information / Your Privacy Choices” link.

10) Do Not Track

There is no industry standard; we do not currently respond to DNT signals.

11) Security

We implement reasonable measures (e.g., in-transit encryption, access controls). No system is 100% secure; we will notify you of material incidents as required by law.

12) Retention

Orders/billing: up to 7 years (tax/accounting).
Support/communications: up to 2 years from last contact.
Analytics/cookies: typically 12–24 months.
We then delete or anonymize data.

13) Children

The Site is not directed to children under 13. If we learn we collected data from a child, we will delete it.

14) International transfers

We may store/process data in the U.S. and where our providers operate. We apply appropriate safeguards where required by law.

15) Changes

We will post updates with a new effective date above. Changes take effect upon posting.

16) Contact us

Privacy: Info@moirasilverthreads.com | Mailing: Bristow, VA, USA